Question 1

Is my parents’ Home Health aide permitted to enter Chapin Home?

Accepted Answer

Currently, Home Health Aides are allowed to enter Chapin Home to provide companionship to your loved one. All aides are required to provide proof of vaccination and will be screened, be subject to temperature checks, and must wear protective masks at all times.

Question 2

Am I able to take my mom out of Chapin Home for a visit or appointment?

Accepted Answer

Yes, while we encourage residents to utilize the providers affiliated with Chapin Home, at any time you may schedule your loved with an outside appointment. Chapin Home continue to provide Tele-Health visits for some specialty. Please consult with our nursing department if you have any questions.

Question 3

Am I able take my loved one out on pass from Chapin Home?

Accepted Answer

Yes, while Chapin Home continue to protect the safety of all our residents and staff, we are able to assist you with out on pass for social events, medical appointments at this time. Please contact the nurse department if you have any questions. Currently all residents are observed for 14 days for Covid19 Symptoms after an OOP.

Question 4

What is Chapin Home doing in terms of sanitizing its facility?

Accepted Answer

Chapin Home’s housekeeping staff is continuing to sanitize our communities throughout the day and night with hospital-grade disinfectants. Special emphasis is made for all common areas and high-touch surfaces, as well as shared resident care equipment.

Question 5

Is Chapin Home still permitting vendors/entertainers to enter the building?

Accepted Answer

Programs involving outside groups, clubs, organizations and entertainers also have resumed per outlined in CMS guidelines. Recreational activities guided by Chapin Home Recreation team are held on each unit.

Question 6

What happens if a resident shows symptoms of possible COVID-19?

Accepted Answer

If a resident is displaying signs of possible COVID-19 infection, he or she will be evaluated by our onsite physicians who have the ability to test residents in-house, and you will be notified of your loved ones change in condition. If deemed necessary, your loved will be moved immediately to our observation unit. We will work with our partner Northwell Laboratories for processing COVID testing and will strictly follow NYS DOH guidance. In the event a COVID-19 diagnosis is positive, the resident will be moved to the isolation wing. Chapin Home continues to work closely with our pharmacy and is prepared to immediately commence treatment for COVID-19 symptoms. If a resident’s condition warrants hospitalization, we will notify our hospital partners for transport.

Question 7

What happens to the roommate of a resident who tests positive and is on a non-COVID unit?

Accepted Answer

As previously stated (see above), any resident who tests positive is moved to our isolation wing. Roommates of these COVID+ residents will be tested to determine status and moved to the observation unit while test results are pending. Residents undergo temperature checks every shift and are checked for any respiratory symptoms. Should the test come back negative, they will remain in the observation unit for 14 days as per NYS DOH guidelines. If the results are positive, they will be moved to the isolation wing.

Question 8

How is Chapin Home monitoring its staff?

Accepted Answer

Staff is screened for COVID-19 symptoms (i.e. fever, cough, difficulty breathing, or other respiratory symptoms), including temperature checks upon the start of each shift and every 8 hours while on duty. Per CMS guidelines effective 10/27/21, all Chapin Home employees, contract, per diem and medical staff, operators and administrators will be tested as according to community positivity level and/or outbreak.

Question 9

Is Chapin Home accepting new residents to its facility for rehabilitation and long-term care?

Accepted Answer

We are welcoming new residents every day. All incoming residents must test negative for COVID-19 prior to discharge from the hospital as per CMS guidelines.

Question 10

How are you handling resident laundry?

Accepted Answer

Our laundry vendor uses high temperatures to wash clothing for infection control purposes; therefore, please be sure your family member has at least 2 weeks’ worth of clothing that can withstand this washing method. If you choose to continue to provide laundry service for your loved one, please contact the Social Work team for information on picking up and dropping off your loved one’s laundry.

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